Refund Policy

At Litness Lights, we are committed to providing high-quality audio-visual products and services. If you experience any issues, we’re here to assist and ensure a resolution in accordance with Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law
You are entitled to a refund, repair, replacement, or compensation if the goods or services provided:
- Are faulty, unsafe, or do not work as intended.
- Do not match the description, sample, or demonstration provided.
- Fail to meet a reasonable level of quality or durability for the price paid.
- Are not delivered within a reasonable time when delivery is part of the agreement
Change of Mind
Unfortunately, we cannot offer refunds or exchanges for a change of mind. However, we are happy to discuss alternative solutions or upgrades where possible.
Eligibility for Refunds
To be eligible for a refund or replacement:
- You must notify us within 3 business days of receiving the product or service.
- Provide proof of purchase (e.g., receipt or invoice).
- Return the product in its original condition, including all accessories and packaging, unless the product is faulty.
Exclusions
Refunds or replacements may not apply in the following situations:
- Damage caused by misuse, neglect, or unauthorised modifications.
- Normal wear and tear or damage occurring after the warranty period.
- Issues arising from incorrect installation (unless installation was carried out by our team).
Services Refunds
For services, refunds will only be provided if:
- The service provided does not meet the agreed scope or quality.
- There is a significant delay or failure to deliver the service as agreed.
Process for Refunds or Repairs
- Contact us with details of the issue, including photos or videos if applicable.
- Our team will assess the issue and guide you through the next steps.
- Approved refunds will be processed within 14 business days to your original payment method.

We value your business and will always work to resolve any concerns promptly and fairly.